Rumson, Bolling & Associates recently wrote a letter to the Better Business Bureau. Rumson, Bolling & Associates has been treated unfairly by the BBB and Our company is just looking for some equality on their site.
To the Better Business Bureau’s Complaint Department,
Rumson, Bolling & Associates (Company ID – 100079746) is contacting the Better Business Bureau’s complaint department because of two complaints, (Complaint ID – 98420787 and Complaint ID – 98420774) according to the Better Business Bureau’s website these complaints are unanswered. Rumson, Bolling & Associates has sent complaint rebuttals more than 5 times now and one of our staff members has sent an email through the BBB’s contact form and Rumson, Bolling & Associates still has not heard an answer. Rumson, Bolling & Associates does our absolute best in resolving any complaints, issues and/or concerns with our company; however it is unfair, unprofessional, and very biased for the BBB to claim that Rumson, Bolling & Associates has these two complaints unanswered when Rumson, Bolling & Associates has in fact answered them. According to the Better Business Bureau website:
“BBB is the preeminent resource to turn to for objective, unbiased information on businesses”
Rumson, Bolling & Associates wishes this were the truth however the BBB must be objective and have some kind of a bias towards Rumson, Bolling & Associates or collection agencies in general, to have answered complaints listed as unanswered on the BBB website. If the BBB is not willing to let Our company answer complaints it really makes RBA question the BBB’s business rating that was given to us as well. If you will not let us fairly dispute complaints how can Rumson, Bolling & Associates trust the BBB to even give us a fair rating, especially since part of the BBB rating is answering complaints, and handling complaints. The BBB is treating Rumson, Bolling & Associates very counterintuitive to what the BBB says they stand for. Rumson, Bolling & Associates hopes that We can come to a fair agreement on this matter and wishes the Better Business Bureau would they themselves be more transparent, and live up to the standards they say they live up to.
