Predictive Dialers Now Illegal, however RBA is unaffected.

Once an undervalued service that Rumson, Bolling & Associates offered, is now making our company ahead of many collection agencies is the fact We do not use auto dialers and all of our phone calls are being made by real people. Starting September 1st 2009, Congress made auto dialers or predictive dialers, illegal to those who do not want phone calls. Many collection agencies have built their business structure around predictive dialers using dialers was once a somewhat efficient way to contact a large number group of people. Studies Congress did show that one predictive dialer could make 1,500 calls a day.

For those in the collections /sales / telemarketing field understand this number is almost unparallel to any human, however Rumson, Bolling & Associates has always felt that this is something very negative as well. Having an automated dialer calling a debtor lacks the care, emotions and helpfulness of having a human being on the other line. In Our own experience debtors respond much better and our efforts are much more successful if Our staff is calling instead of a computer automated phone call. Since Rumson, Bolling & Associates never relied on predictive dialers so this new law from congress has 0 affect on our business and our ability to collect. Many other companies in the industry who use predictive dialers this is hindering their ability to collect, and could cause long term problems should they continue to use it such as getting shut down from the F.T.C.

Another undervalued service that many people do not realize is the fact that all of our collectors and staff are in the United States. Rumson, Bolling & Associates is firmly against outsourcing jobs. Many collection agencies are sending jobs to other countries for cheaper labor. The problem with this is the United States are losing jobs and money that could be used for our economy is going to another countries economy. Another problem this creates is a communication barrier, a foreign call center is not nearly as easy to communicate with as one that is state side. Rumson, Bolling & Associates wants to assure the public that We are doing everything in our part to being the best collection agency possible and doing our best to help with our countries current economic status.