Improved Help Desk

Rumson Bolling & Associates earlier this year created a new and improved customer service tool the RBA help desk. As this year comes closer and closer to closure the improvements made with the RBA help desk have been vast wide. Implementing ample resources, man power, having new widgets created; Rumson, Bolling & Associates is doing everything in Our power for clients and consumers to effectively interact with our customer service department. Rumson, Bolling & Associates believes in continually making strides and pushing forth the innovation envelope. Feel free to contact Rumson, Bolling & Associates customer service department at helpdesk@rumsonbolling.com

Rumson, Bolling & Associates Discusses are Network

Rumson, Bolling & Associates has a vast network of individuals and companies that help Us achieve levels of success that many collection agencies are unable to reach. Each commercial debt collection case is different and each have their own circumstances attached to them. RBA’s network has specialty debt collectors and lawyers for various industries and/or special situations that occur often in debt collection. Rumson, Bolling & Associates takes great pride in the fact We are able to collect in virtually any situation in most circumstances.

Rumson, Bolling & Associates continues to grow and expand for our clients and continues to create new ties with business associates. Rumson, Bolling & Associates - Aggressive, Dignified, Effective.

Rumson, Bolling & Associates New Press Release

Rumson, Bolling & Associates recently wrote a new press release and was published/distrubted on 1888pressrelease.com

http://www.1888pressrelease.com/rumsonbollingassociates/news/rumson-bolling-associates-scores-consecutive-aaa-ratings-pr-194695.html

Rumson, Bolling & Associates wants to give a special thanks for our customers/clients that we have worked with through all these years.

Rumson, Bolling & Associates Strives for Customer Satisfaction

Rumson, Bolling & Associates strives for our clients to have the best experience possible. Rumson, Bolling & Associates has recently created a banner on the top of our webpage, www.rumsonbolling.com for any clients who would like to share their experiences with Our company and staff places our clients and customers first and foremost.

InsideARM.com Reports Drastic Increases in Complaints in the Debt Collection Field

There have been drastic increases in Federal Trade Commission complaints dealing with debt collection. Consumers filed close to 120,000 complaints in 2009 against 3rd party debt collection agencies and companies. With the current economy and the rate at which people are owing money it is not a surprise that there was an increase on the number of complaints. The more people the debt collection industry works with the more opportunities there are for complaints; that is the case for any industry as well. If there was an increase in individuals going to the hospital there would be a large increase of complaints in the medical field. The fact of the matter is complaints are directly related with the amount of consumer activity and that is the same for any industry.

Difference Between Commercial Debt Recovery and Consumer Debt Collection

Commercial debt collection is similar to an estranged relative of consumer debt collection. In commercial debt collection most to all standard debt collection rules and regulations do not apply. Commercial debt collection can be much more complicated in comparison to consumer debt collection. Limited Liability Companies (LLC) can easily rip off multiple businesses then file bankruptcy and continue doing the same process. Commercial debt collection companies need professional and highly trained skip-tracers to find trends of unethical business practices such as this. Companies who owe debt can more easily change names, buildings, phone numbers, etc. than your typical consumer. Commercial debt collectors need additional tools and methods that may not be necessary for typical consumer debt collection. That is why the F.D.C.P.A. and other extraneous debt collection laws are typically only used to regulate consumer debt and not commercial debt.

Difference Between Commercial Debt Recovery and Consumer Debt Collection

Commercial debt collection is similar to an estranged relative of consumer debt collection. In commercial debt collection most to all standard debt collection rules and regulations do not apply. Commercial debt collection can be much more complicated in comparison to consumer debt collection. Limited Liability Companies (LLC) can easily rip off multiple businesses then file bankruptcy and continue doing the same process. Commercial debt collection companies need professional and highly trained skip-tracers to find trends of unethical business practices such as this. Companies who owe debt can more easily change names, buildings, phone numbers, etc. than your typical consumer. Commercial debt collectors need additional tools and methods that may not be necessary for typical consumer debt collection. That is why the F.D.C.P.A. and other extraneous debt collection laws are typically only used to regulate consumer debt and not commercial debt.

United States Debt Clock

Rumson, Bolling & Associates has recently added an interesting new link to our website http://rumsonbolling.com

If you look on the right hand side of the webpage we added a new link. It is the United States Debt Clock. This link is rather important and gives the public knowledge not often known. On http://www.usdebtclock.org/ the United Stated Debt Clock has how much acquired debt the United States has. It also has the total revenue the United States currently has. The United States Debt Clock shows all form of debt in the United States from a total debt perspective to individual debt, to household debt. The debt clock also has the amount of assets small businesses have and the amount of assets large corporations have in the United States. The United States Debt Clock also has the money spent on large budget items such as: defense, social security, Medicare/Medicaid, and federal pensions. Many people often wonder what economic state the United States in and the United States Debt Clock clearly breaks this information down and with an explanation to each category. The United States Debt Clock even has a counter to the current United States’ Gross Domestic Product. No other website has all this information so easily ready, easy to read and has explanations to all information there. In order to make you a better consumer, better investor, better business owner, and everything in between Rumson, Bolling & Associates urges you to please take a look at the United States Debt Clock.

Rumson, Bolling & Associates Wants YOU To Have a Happy New Year

Rumson, Bolling & Associates wants to welcome everyone to a new year. Our company wants to help your company start this New Year off right by collecting on your old unpaid accounts receivables. Rumson, Bolling & Associates would like to help bring an extra boost of income to your company. This income may have been once believed uncollectable or unobtainable. The more time that passes the harder it is to collect on debtors, if your company has acquired any debtors in the past few Rumson, Bolling & Associates highly suggests sending your accounts receivables so we can being collecting today. Let Rumson, Bolling & Associates prove to your company how we have became an industry leader with one of the highest success rates in the collection field. This new year Rumson, Bolling & Associates wants this to be your most successful year and our most successful year yet!

Happy Holidays from Rumson, Bolling & Associates

Rumson, Bolling & Associates would first like to begin this blog post by saying happy holidays! Rumson, Bolling & Associates understands this is a slow time of year for some industries and an extremely hectic time of the year for other industries. Either situation your company may be in, it’s a perfect time to use Our services. If you’re company is shut down for the holiday season, let Rumson, Bolling & Associates collect money for you while you’re on vacation. Many companies need a constant revenue stream and by sending your unpaid invoices and your debtors to a collection agency, this will allow your company to continue this revenue stream while you may be on holiday break. Other companies such as parcel services and delivery companies will be extremely busy during the holiday season. When business is booming your in-house staff may be extremely overwhelmed and some of your larger invoices may get neglected, or it may be more efficient to send them to Rumson, Bolling & Associates. Rumson, Bolling & Associates continues to strive for excellence in providing the public and our clients the best service possible. Rumson, Bolling & Associates wishes everyone a happy new year, and We hope your company starts off this new year prosperous. Rumson, Bolling & Associates – Aggressive, Dignified, Effective.

Rumson, Bolling & Associates Can Help Your Business

Collection agencies are rarely seen as a positive aspect in the consumer world. However, in the business world many people should see them as necessities and use them as tools for success. Rumson, Bolling & Associates goes through much scrutiny in the public eye by having our doors open and operational but the increasingly urgent need for U.S. businesses to maintain positive cash flow boosts the importance of collecting unpaid debts sooner. The easiest and most logical way for companies to do that is to either A) higher their own staff of collectors or B) outsource there accounts receivables. With most companies going through severe cut backs option A seems highly unlikely. However, going with option B is a much more practical and economical. Obtaining lost income right now is more important than ever. With almost every industry in the United States going through severe economic hardships using trained professionals to return income back to companies can be a making or breaking in keeping companies doors open and keeping them from being understaffed. One conversation Rumson, Bolling & Associates’ staff is always engaging in, is to explain to company owners, controllers and/or CEO’s the importance of having a solid collection agency on their side. In these hard times companies need to make a firm stand against other companies and individuals who do not pay for goods and/or services. Outsourcing work to collection agencies sends a clear message to the business community and customers that your company will not allow those it works with to be taken advantage of. Rumson, Bolling & Associates does our best to make your company even more successful than it already is.

Debt Collection That Can Help Your Company

In the current economic times of the United States many consumers look down upon the collection industry. However, in commercial debt and business to business debt collection business owners should not be frowning upon debt collection agencies. Many businesses are being ripped off and being taken advantage of during these hard economic times. Many companies all across the globe are taking big hits and a collection agency may be just what some businesses need. To collect on unpaid invoices could help boost income or the lack thereof. Rumson, Bolling & Associates are specialists in business to business debt collection. Our studies have shown most businesses in every industry in the United States have taken a hit and most businesses have acquired an unpaid invoice within the past year and a half. Many people believe that because of the current economic situation of the United States that their unpaid invoices are useless and a lost cause; however, Our company has brought additional income to many businesses by making settlements or setting up payment programs with debtors. The longer one refuses to send their unpaid invoices into collections the harder it becomes to collect on any particular invoice. Rumson, Bolling & Associates urges creditors to send their delinquent accounts to collections as soon as possible because the contact information will be more current and one will definitely not run into a statute problem. Rumson, Bolling & Associates is always trying to make creditors more successful in the collection process and sending ones delinquent invoice to collections within the first 90 days will greatly increase the likelihood of being successful with collection efforts and having a higher margin of recovery. Rumson, Bolling & Associates is doing our part to make your business even more successful than ever.

The ACA Makes a Key Decision for the Future of the Debt Collection Industry.

On 11-4-09, the ACA (Association of Credit and Collection Professionals) decided to reverse it’s decision on wanting legislation to create a self-regulation structure for the debt collection field. Many members did not see this self regulation idea as a good thing. This meant more government involved meant, more fee’s and registration costs to what the ACA was originally planning. The CAC (California Association of Collectors) have been close to voting that members do not need to be a member of the ACA. For many years now the CAC always required it’s members to be apart of the ACA, however, due to decisions the ACA has been making in the past few years. Many of their policy changes, and the decisions they have been making have been counterintuitive to what the CAC feels is in their best interest. The CAC however, were not the only ones that were outraged by the ACA’s decision, many of its members were furious that the ACA would want to take this turn. John Nemo an ACA spokesperson told InsideARM,

“We are a member driven organization. We listen to our membership,” Nemo said. “There was no intent to try to deceive anyone or do anything behind the scenes. We understand that this is an incredibly sensitive and important issue, perhaps the biggest one since the Fair Debt Collection Practices Act passed, and we want to make sure we do as good a job as possible of being transparent about the process and making sure our board of directors and our membership at large are informed and able to give their input.”

It seems most of the ACA’s members are extremely happy with their current decision to not want added registration costs and fees. This decision still leaves questions to what the FTC, the ACA and other involved parties are going to do. With this year being the year with the greatest amount of Fair Debt Collection Practices Act law suits yet, there will be some kind of change in the future. Rumson, Bolling & Associates will do our best to keep our clients, readers and consumers on the forefront of news in the debt collection industry.

Credit Card Rates Increasing at an Alarming Rate

Rumson, Bolling & Associates wants to shed some light on credit card news that may not be common knowledge. Credit card rates have increased for a two year high. the average interest rate on consumer credit cards soared to over 15 percent in September in the past two years.

Many believe this sharp hike has been because Congrass has passed the Credit Card Accountability, Responsibility and Disclosure Act of 2009 (Credit CARD Act). Companies are raising their rates now because it will be much more difficult to raise rates after this Act goes into effect in early 2010. However, it is still likely with the current economical situation of the United States interest rates will continue to go up after the Act is in effect due to federal rates are predicted to go up. Currently individual companies are raising their rates, while in the future it would be an industry wide increase. An industry wide increase would mean not as big of an increase and a more regulated increase with the Act in effect. Current companies have much more free will to do as they please.

As the holiday season is approaching and everyone will be spending, Rumson, Bolling & Associates urges consumers to pay attention to interest rates, and your credit cards. For more information please read this article from ACA International.

http://www.acainternational.org/Credit-Card-Interest-Rates-Soar-15179.aspx

Thank You InsideARM

Rumson, Bolling & Associates would like to show gratitude for InsideARM.com. Inside ARM releases articles, press releases and reports for the public and those in the Accounts Receivable field. Many of the services InsideARM.com offers are free. One useful tool for those in the industry and those who are not alike are the InsideARM.com message boards. Industry members can network amongst each other and consumers can get industry leaders opinions and thoughts on various subjects, evenly sharing and spreading knowledge to better inform consumers and debtors. InsideARM.com has professionals and industry leaders creating new hard quarterly and yearly predictions on industry progress, growth and change. InsideARM.com is one of the first sites to create an online expo. Not only can one connect with companies, individuals and vendors like a normal expo but this expo can be done in the convenience of work or at home and InsideARM.com is offering all this for free as well. Rumson, Bolling & Associates would once again like to take this time to thank InsideARM.com for their efforts in helping, aiding, and progressing the accounts receivables industry.

www.insidearm.com

Major Players in the Debt Collection Field

Many people have no idea who regulates the debt collection industry. Many people have no idea where to go to if they need to dispute a claim, or have an issue with a collection company. With more people going default on their payments and people dealing with collectors that they never thought they would, this article can make you more knowledgeable and can help lead you to be debt free.

The debt collection field is regulated by the Federal Trade Commission, in fact all of the accounts receivable industry is regulated by the FTC. The FTC’s website is a valuable tool for everyone. The FTC has information and help if one has been scammed, or knows of a company that is fraudulent. They have a complaint form, and they can help consumers who are dealing with specific industries such as credit loans or computers & internet. In particular though for debt collection the FTC has released a piece of literature called the Fair Debt Collection Practices Act. The FDCPA has everything listed that a debt collector can or cannot do. On their website they have list how to properly dispute a debt. When the economy is slower, more people go into default, with more people owing money, skip-tracers are not 100% accurate so for some “debtors” they may have a very common name maybe the last name of Smith, so a collection agency may in fact make a mistake every now and then. Using the FTC’s website one can effectively dispute a debt; making phone calls, letters go away, as well as not having one’s credit score be affected. Any consumer (which is all of us) should go to the FTC’s website at one point or another just to see what the FTC can do for you.

Another major player in the debt collection field is the ACA – Association of Credit and Debt Collection Professionals. The ACA is an association of professionals in the credit and collection industry. They have an established set of standards, which they make their collectors adhere by. Probably the most crucial thing the ACA does though is they act as a mediator between debtors/consumers and collectors. On the front page of the ACA’s website there is a complaint form, ACA will help mediate collection problems w/o having to use the FTC, however if it is unable to resolve the issue, the ACA then sends complaints to the FTC. This helps to be as a filter to the FTC, helping everyone save government dollars and limited government resources of the FTC. ACA has been so effective the FTC often asks the ACA for their input and thoughts on debt collection. Recently the FTC is in the process of maybe creating a whole new government agency for credit and debt collection regulation/law making, and the FTC went to the ACA for their input on this. The ACA is a much better mediator than the Better Business Bureau due to the fact the BBB is often biased against certain parties. Also the BBB will not do anything to actually solve a problem, the ACA will send complaints if needed to the FTC. The ACA is much more helpful and unbiased when it comes to credit and debt collection complaints and concerns.

Predictive Dialers Now Illegal, however RBA is unaffected.

Once an undervalued service that Rumson, Bolling & Associates offered, is now making our company ahead of many collection agencies is the fact We do not use auto dialers and all of our phone calls are being made by real people. Starting September 1st 2009, Congress made auto dialers or predictive dialers, illegal to those who do not want phone calls. Many collection agencies have built their business structure around predictive dialers using dialers was once a somewhat efficient way to contact a large number group of people. Studies Congress did show that one predictive dialer could make 1,500 calls a day.

For those in the collections /sales / telemarketing field understand this number is almost unparallel to any human, however Rumson, Bolling & Associates has always felt that this is something very negative as well. Having an automated dialer calling a debtor lacks the care, emotions and helpfulness of having a human being on the other line. In Our own experience debtors respond much better and our efforts are much more successful if Our staff is calling instead of a computer automated phone call. Since Rumson, Bolling & Associates never relied on predictive dialers so this new law from congress has 0 affect on our business and our ability to collect. Many other companies in the industry who use predictive dialers this is hindering their ability to collect, and could cause long term problems should they continue to use it such as getting shut down from the F.T.C.

Another undervalued service that many people do not realize is the fact that all of our collectors and staff are in the United States. Rumson, Bolling & Associates is firmly against outsourcing jobs. Many collection agencies are sending jobs to other countries for cheaper labor. The problem with this is the United States are losing jobs and money that could be used for our economy is going to another countries economy. Another problem this creates is a communication barrier, a foreign call center is not nearly as easy to communicate with as one that is state side. Rumson, Bolling & Associates wants to assure the public that We are doing everything in our part to being the best collection agency possible and doing our best to help with our countries current economic status.

Forwarding Fee Contract Snippet

"BY EXECUTING THIS FORWARDING FEE CONTRACT EXTENSION, I ACKNOWLEDGE THAT NO PROMISES, GUARENTEES, OR WARRANTIES ARE EXPRESSED OR IMPLIED. NO REPRESNATIONS HAVE BEEN MADE TO ME THAT CONFLICT WITH THE DISCLOSURE THAT BAD DEBT CAN UNDER NO CIRCUMSTANCES BE GUARANTEED AND THAT THERE IS ALWAYS A RISK THAT DESPITE THE BEST PRACTICES, A DEBTOR MAY NEVER REPAY HIS OBLIGATION TO YOU"

This is a snippet from the Forwarding Fee Contract. While the Forwarding Fee Contract greatly increases your chances to collect a debt, it does not give a 100% guarantee. There is never a 100% guarantee when it comes to debt collection. Debt collection deals with laws, regulations, and the court systems. Rumson, Bolling & Associates will do our best to get you your money owed however we cannot promise anything.

Intangible Benefits, Undervalued Services and Vicarious Collection Phenomenon

One of the most undervalued services offered by Rumson, Bolling & Associates is the Forwarding Fee Placement Package. For a very low per case cost, multiple qualifying cases can be packaged and sent to collection litigation. Why pay an upfront fee? Packing your bad debts and sending them in bulk into collection litigation will ultimately results in the recovery of upfront costs. Often the forwarding fee is considerably less than even the actual filing fee of one case alone.

Vicarious Collection Phenomenon, when you put your collection cases in a forwarding fee placement package you send this message to the business community: We will not tolerate late, delinquent, short, or non-payment of our accounts. And we will enforce our contracts. This message is conveyed loudly and clearly to all of your potential debtors. Believe us, the vicarious collection phenomenon will cause them to pay you and not pay those they know who won’t use Rumson, Bolling & Associates.

Letter To the Better Business Bureau

Rumson, Bolling & Associates recently wrote a letter to the Better Business Bureau. Rumson, Bolling & Associates has been treated unfairly by the BBB and Our company is just looking for some equality on their site.

To the Better Business Bureau’s Complaint Department,

Rumson, Bolling & Associates (Company ID – 100079746) is contacting the Better Business Bureau’s complaint department because of two complaints, (Complaint ID – 98420787 and Complaint ID – 98420774) according to the Better Business Bureau’s website these complaints are unanswered. Rumson, Bolling & Associates has sent complaint rebuttals more than 5 times now and one of our staff members has sent an email through the BBB’s contact form and Rumson, Bolling & Associates still has not heard an answer. Rumson, Bolling & Associates does our absolute best in resolving any complaints, issues and/or concerns with our company; however it is unfair, unprofessional, and very biased for the BBB to claim that Rumson, Bolling & Associates has these two complaints unanswered when Rumson, Bolling & Associates has in fact answered them. According to the Better Business Bureau website:

“BBB is the preeminent resource to turn to for objective, unbiased information on businesses”

Rumson, Bolling & Associates wishes this were the truth however the BBB must be objective and have some kind of a bias towards Rumson, Bolling & Associates or collection agencies in general, to have answered complaints listed as unanswered on the BBB website. If the BBB is not willing to let Our company answer complaints it really makes RBA question the BBB’s business rating that was given to us as well. If you will not let us fairly dispute complaints how can Rumson, Bolling & Associates trust the BBB to even give us a fair rating, especially since part of the BBB rating is answering complaints, and handling complaints. The BBB is treating Rumson, Bolling & Associates very counterintuitive to what the BBB says they stand for. Rumson, Bolling & Associates hopes that We can come to a fair agreement on this matter and wishes the Better Business Bureau would they themselves be more transparent, and live up to the standards they say they live up to.